Zendesk as a CRM Tool Zendesk is widely recognized as a customer service platform, but over the years, it has evolved into a comprehensive tool that also functions as a customer relationship management (CRM) solution. This transformation has allowed Zendesk to move beyond its roots in customer support and into a more holistic approach to … Read more
Companies use Zendesk primarily as a customer service and support platform to manage and improve customer interactions. Here are the main ways companies leverage Zendesk: Help Desk Management: Zendesk provides businesses with a system to manage customer support tickets across multiple channels like email, chat, phone, social media, and web forms. It helps companies … Read more
Zendesk is a customer service and engagement platform designed to help businesses manage and improve their interactions with customers. It provides a suite of tools and solutions that are widely used for: 1. Customer Support Ticketing System: Tracks, prioritizes, and resolves customer support requests from multiple channels (email, chat, phone, social media, etc.). Knowledge Base: … Read more